elyps Privacy Policy

Effective April 20, 2020

Table of Contents

1. Scope of the policy

This policy provides information about the collection, use and processing of personal data when using elyps website or mobile application.

Personal data means all detailed information about personal or factual circumstances of a specific or identifiable natural person.

Personal data is processed as part of a business relation when the Customer decides to enter into a contractual agreement with elyps. In addition to that - if necessary for providing elyps services - elyps can transfer personal data to other companies who process the Customer data or to third party suppliers working with elyps to run part of the elyps operations.

Consent to the processing of personal data for specific purposes will always be required, the processing is permitted on the legal basis of this consent. This consent is revocable at any time. If the Customer has revoked consent any processing of personal data will become unlawful after the revocation. The Customer may request information about given consents at any time.

Any changes will be updated on the website and when appropriate notified to the customers via the application. The new terms may require further consent to continue the use of the elyps services

2. Responsible authority

The authority responsible for the collection, processing and use of personal data is:

Elyps S.A.

BE 0695 741 309

54 Avenue Louise, 1050, Brussels, Belgium.

If you have concerns about how we use your personal information, you can contact our Data Protection Officer (DPO) at dpo@elyps.com.

The Data Protection Officer is in charge of:

For any queries regarding this policy, please contact the support via the elyps in-App chat function

3. Collecting and using your information

The information collected will be used:

3.1. Information provided by the Customer

This could be during onboarding or through the life of the relationship with elyps (for any transactions made through elyps or provided in any communications with elyps).

The information given may include the full name, residential address, date and place of birth, e-mail address, phone number, card delivery address, username, password and other registration information, financial details of the bank account including the bank account number, bank sort code, IBAN, details of the debit and credit Cards including the long number, relevant expiry dates and CVC, identification document numbers, copies of identification documents (for example, passport, driving licence and utility bill) personal description, biometric data, National Identification Number, photograph and any other information the Customer provides in order to prove their eligibility to use elyps services.

Please note that it is not possible to open an account, if the Customer doesn’t provide personal data. Personal data will be verified before the account is open.

3.2. Information elyps collects

Each time the Customer visits the App or the website, the following information will be collected by administer elyps website and the App for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve the website & application:

3.3. Information shared with third party

elyps works with third parties are business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, fraud prevention agencies, customer service providers and developers.

3.4. Information from social media

If the Customer has authorised elyps to, friends lists from Facebook and similar information from other third parties such as Twitter and Google will be collected– the App will periodically re-collect this information in order to stay up-to-date.

4. Storage security

All information provided is stored on secure servers. Any payment transactions carried out will be encrypted using Transport Layer Security technology or a secure virtual private network.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our mobile application or our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. International transmission of data

In order to ensure an appropriate level of protection by the recipient of the data, elyps uses the standard contracts of the European Union for the transmission of data outside the EU.

6. Retention of data

elyps is obligated under the Belgium retention law (29/05/2016) to retain personal data about customers and transactions for a period of ten years.

Under the data protection laws, as a customer, you have the right to:

No fee will be requested unless the request is unfounded, excessive or repetitive. elyps will endeavour to respond within one month. If the request can’t be fulfilled within a month, elyps will notify customers.

8. Definitions

“App” or “Mobile App” or “Mobile Application” means the mobile application accessible through your Mobile Device.

“Card” means the tangible plastic Card issued to Customers and allowing ATM Withdrawals and merchant purchases.

“Card PIN” means personal identification number, which is associated with the Customer’s Card.

“Electronic Money” means the monetary value stored against your account and kept electronically.

“Payment Account” means the elyps’ account of the Customer, which is monitored and kept under record by elyps.

“Funds” means electronically stored value.

"Information" means any confidential and/or personally identifiable information or other information, including but not limited to the following: name, email address, date of birth, tax identification number, billing/shipping address, phone number and financial information.

“Mobile Device” or “phone” means your smartphone or other electronic device upon which you have downloaded the elyps application.

“Mobile PIN” means your personal identification number which is entered onto the elyps application.

“Privacy Policy” or “GDPR policy” means our privacy policy which can be found on our website.

“Website” means our general website, the web address of which is www.elyps.com